Cancellations Policy

At The Tumble Co., we understand that plans can change. Our goal is to make cancellations and refunds as simple and fair as possible for everyone.

Cancellations

We kindly ask that you provide us with as much notice as possible if you need to cancel your booking. Our cancellation terms are as follows:

• More than 13 days’ notice: Full refund of your payment, including the deposit.
• Between 13 and 4 days’ notice: The deposit will not be refunded, but all other payments will be refunded.
• Less than 4 days’ notice: Unfortunately, we’re unable to offer a refund for any of the hiring fees, excluding the security bond, which will be refunded.

A deposit of $200 is required for all bookings.

Refunds

Approved refunds will be processed within 5–7 business days to your original payment method. If you haven’t received your refund within this time, please contact us at hello@thetumbleco.com.au.

Weather & Safety

We always prioritise your child’s safety and the quality of our equipment. If we need to cancel due to unsafe weather conditions, venue issues, or unforeseen circumstances, we will contact you as soon as possible and offer:

• A full refund, or
• A reschedule to another available date (your choice!).

In the event of weather-related cancellations:

• We require a wet weather backup plan for outdoor events. If the weather conditions (e.g., heavy rain, high winds, storms) make the event unsafe, we reserve the right to cancel.

We will monitor the weather forecasts in the week leading up to your event and will notify you if we feel alternative arrangements need to be made.

Questions?

If you have any questions or would like to discuss a cancellation, feel free to reach out to us at hello@thetumbleco.com.au. We’re always happy to help.