Privacy Policy

Effective Date: 25/5/2025

At The Tumble Co., we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website or book one of our soft play packages. By accessing our website or using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information when you interact with our website and services. This includes:

Personal Information:

  • Name
  • Email address
  • Phone number
  • Delivery address

Booking Information:

  • Party date
  • Location
  • Package selected

Payment Information:

We use secure third-party services (e.g., Stripe) to process payments. We do not store your card information.

Website Usage Data:

  • Pages visited
  • Device type
  • Time spent on our site
  • IP address
  • Browser type

We may also collect data automatically through cookies and other tracking technologies (see Section 6).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and manage your booking
  • To respond to your enquiries and customer support requests
  • To improve our website and services
  • To send booking confirmations, updates, and reminders
  • To send occasional updates or offers via email (if you opt in)
  • To monitor and analyze website usage and trends

We do not sell or share your information with third parties for marketing purposes.

3. How We Share Your Information

We may share your information with the following trusted third-party service providers:

  • Payment Processors (e.g., Stripe) to process payments securely
  • Website Hosting Providers to maintain and operate our website
  • Delivery Partners for booking fulfilment and delivery services

These third parties are required to maintain the confidentiality and security of your information and only use it for the purpose of providing their services. We do not sell or trade your information.

4. How We Protect Your Data

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Secure website hosting
  • Data encryption
  • Access controls for internal systems

While we implement these security measures, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

  • Right to Access: Request access to the personal data we hold about you.
  • Right to Correct: Request correction of any inaccuracies in your personal data.
  • Right to Delete: Request deletion of your data (where not legally required to keep it).
  • Right to Withdraw Consent: Opt-out of marketing communications at any time.
  • Right to Data Portability: Request a copy of your data and have it transferred to another provider.

To exercise these rights, please contact us at hello@thetumbleco.com.au.

6. Cookies

Our website uses cookies to improve your browsing experience and provide functionality such as remembering your preferences. You can accept or decline cookies through your browser settings.

We use cookies to:

  • Analyze and monitor site usage and trends
  • Enhance user experience
  • Display personalized content and ads through third-party services

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or other operational reasons. When we make significant changes, we will update the “Effective Date” and post the revised Privacy Policy on our website. We may also notify you by email for important updates.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

The Tumble Co
Email: hello@thetumbleco.com
Website: https://thetumbleco.com.au